Protecting your private information is our priority. This Statement of Privacy applies to and Solano Multi Services, LLC and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Solano Multi Services, LLC include, Rocket Income Tax and Rocket Income Tax. The Rocket Income Tax website is a tax preparation site. By using the Rocket Income Tax website, you consent to the data practices described in this statement.


Collection of your Personal Information


In order to better provide you with products and services offered on our Site, Rocket Income Tax may collect personally identifiable information, such as your:

  • First and Last Name

  • Mailing Address

  • E-mail Address

  • Phone Number

  • Last four of SSN


If you purchase Rocket Income Tax products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.

Rocket Income Tax may also collect anonymous demographic information, which is not unique to you, such as your:

  • Age

  • Gender


Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Rocket Income Tax public message boards, this information may be collected and used by others.

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering a purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.


Use of your Personal Information

Rocket Income Tax collects and uses your personal information to operate its website(s) and deliver the services you have requested.


Rocket Income Tax may also use your personally identifiable information to inform you of other products or services available from Rocket Income Tax and its affiliates. When you submit your information to Rocket Income Tax you agree that we may contact you via phone calls, emails, or sms texts unless you opt out. You consent to receive occasional SMS test/text messages about special offers, or other information, from Rocket Income Tax.


Sharing Information with Third Parties


Rocket Income Tax does not sell, rent or lease its customer lists to third parties


Rocket Income Tax may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is transferred to the third party. Rocket Income Tax may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Rocket Income Tax, and they are required to maintain the confidentiality of your information.


Rocket Income Tax may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Rocket Income Tax or the site; (b) protect and defend the rights or property of Rocket Income Tax; and/or (c) act under exigent circumstances to protect the personal safety of users of Rocket Income Tax, or the public.


Tracking User Behavior


Rocket Income Tax may keep track of the websites and pages our users visit within Rocket Income Tax, in order to determine what Rocket Income Tax services are the most popular. This data is used to deliver customized content and advertising within Rocket Income Tax to customers whose behavior indicates that they are interested in a particular subject area.


Automatically Collected Information


Information about your computer hardware and software may be automatically collected by Rocket Income Tax. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Rocket Income Tax website.

Use of Cookies


The Rocket Income Tax website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Rocket Income Tax pages, or register with Rocket Income Tax site or services, a cookie helps Rocket Income Tax to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Rocket Income Tax website, the information you previously provided can be retrieved, so you can easily use the Rocket Income Tax features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Rocket Income Tax services or websites you visit.




This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.


Security of your Personal Information


Rocket Income Tax secures your personal information from unauthorized access, use, or disclosure. Rocket Income Tax uses the following methods for this purpose:

  • SSL Protocol


When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.


We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.


Children Under Thirteen

Rocket Income Tax does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

Opt-Out & Unsubscribe from Third Party Communications

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from third-party partners of Rocket Income Tax by contacting us here:


E-mail & Text Message Communications


From time to time, Rocket Income Tax may contact you via email or text messages for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.

You consent to receiving occasional SMS text messages about special offers, or other information, from Rocket Income Tax.

If you would like to stop receiving marketing or promotional communications via email from Rocket Income Tax, you may opt out of such communications by “Replying STOP” or “clicking on the UNSUBSCRIBE button”.


Changes to this Statement

Rocket Income Tax reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.


Contact Information

Rocket Income Tax welcomes your questions or comments regarding this Statement of Privacy. If you believe that Rocket Income Tax has not adhered to this Statement, please contact Rocket Income Tax at:


Rocket Income Tax

101 N Maryland Ave

Wilmington, DE 19804


Email Address:


Telephone number:



Effective as of December 07, 2015

Last updated January 2020